The key point
Quotes, destination eligibility, packing, arrival inspection, and return arrangements.
Destination and responsibility
Confirm destination eligibility, proposed carrier, import responsibilities, and charges collected by the seller. Requirements depend on destination and product. Verify current requirements with the relevant authority rather than relying on a general worldwide-shipping claim.
Keep the quote
Include IDs, quantities, dimensions, descriptions, prices, currency, shipping, dispatch timing, and reservation expiry. For jewelry, include metal details and accessories. Clarify whether timing starts at payment, custom-work completion, or carrier collection.
Discuss packing and loss
Request protective packing preventing item-to-item contact. Ask about tracking, shipment cover, claims responsibility, and required evidence. Establish these arrangements before dispatch so buyer and seller share the same expectations.
Inspect before modifying
Document arrival and compare IDs, images, dimensions, quantities, and condition. Report mismatches promptly. Cutting, setting, or aggressive cleaning before resolution can complicate assessment and returns.
Read return terms
Confirm inspection period, approval process, return address, costs, and custom-work terms. Our own shipping and returns policies must be published once operating and fulfillment details are confirmed. This guide provides purchase questions, not a promise of our current services.
About this guidance
This guide provides practical purchase questions, terminology, or clearly labeled interpretation. It does not claim laboratory testing, field observation, current market research, or independent expert review.
Our initial library was developed with AI assistance. Product claims require separate item-specific evidence. Read our editorial standards.